Privacy Policy

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At Arrival Avenue, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect the following types of personal data:
- Name, email address, telephone number
- Date of birth and gender
- Passport and travel document details
- Payment and billing information
- Travel preferences and trip details
- Emergency contact details
- Communication history
- IP address and browser information from our website
- Any other information voluntarily provided through forms or direct communication

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2. How We Use Your Information

We collect and process your data for the following purposes:
- To process bookings and travel arrangements
- To communicate with you regarding your inquiries or bookings
- To provide customer support
- For compliance with legal obligations (including ATOL regulations)
- For fraud prevention and security monitoring
- To send important updates, confirmations, and changes to your travel
- To improve our services and website user experience
- For marketing purposes where consent has been given

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3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Our legitimate interests, where these do not override your rights and freedoms

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4. Sharing Your Data

We may share your information with:
- Travel suppliers (airlines, hotels, transport providers, etc.)
- Payment service providers
- Governmental and regulatory bodies (e.g., CAA/ATOL)
- Legal representatives or insurance providers (when necessary)
- Service providers who support our operations under confidentiality agreements

We never sell or rent your personal data to third parties.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

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6. International Transfers

Some of our travel suppliers and service providers may be located outside the UK. Where we transfer your data internationally, we ensure that appropriate safeguards are in place, such as contractual clauses or adequacy decisions approved by the UK government.

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7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

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8. Your Rights

You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your data
- Object to processing or request restriction of use
- Withdraw consent at any time (where consent is the legal basis)
- Lodge a complaint with the Information Commissioner’s Office (ICO)

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9. Cookies and Website Tracking

Our website uses cookies to improve user experience, analyze traffic, and enhance functionality. You can control cookie usage through your browser settings.

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10. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Arrival Avenue
Email: sales@arrivalavenue.com