Refund and Cancellation Policy

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This Refund and Cancellation Policy applies to all bookings made through Arrival Avenue and is intended to provide clarity on the terms under which refunds, cancellations, or changes may be made. By confirming a booking with us, you agree to these conditions in full

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1. General Terms

1.1. This policy applies to all services booked through Arrival Avenue, including but not limited to flights, accommodations, transfers, and any additional services offered.

1.2. By confirming your booking, you enter into a contract with Arrival Avenue and acknowledge your understanding and acceptance of the terms set out in this Refund and Cancellation Policy.

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2. Cancellation by the Customer

2.1. Customers may request cancellation of a booking by contacting us via email at sales@arrivalavenue.com. All cancellation requests must be made in writing and will only be effective upon receipt of confirmation from us.

2.2. The following cancellation fees will apply depending on the time of cancellation prior to departure:

- More than 30 days: Loss of deposit
- 15–30 days: 50% of total holiday cost
- 7–14 days: 75% of total holiday cost
- Less than 7 days: 100% of total holiday cost (no refund)

2.3. Refunds will only be processed to the original payment method and may take up to 14 business days to complete.

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3. Non-Refundable Items

3.1. Some services, such as non-refundable flights or hotel bookings, are not eligible for any refund regardless of the cancellation date. This will be clearly outlined at the time of booking.

3.2. Extras or upgrades, such as concierge services, romantic setups, and third-party excursions, may be subject to their own refund terms. These will be communicated to the customer at the time of booking.

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4. Cancellation by Arrival Avenue

4.1. In the unlikely event that we must cancel your booking due to unforeseen circumstances, you will be entitled to a full refund or offered a suitable alternative of equal or greater value.

4.2. Arrival Avenue is not liable for cancellations caused by force majeure events such as natural disasters, war, terrorism, pandemics, or government-imposed travel restrictions. In such cases, we will do our best to recover funds from third-party providers on your behalf, but refunds are not guaranteed.

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5. Amendments and Changes

5.1. If you wish to amend your booking, such as changing the travel date or destination, we will make every effort to accommodate your request. However, such changes may incur additional costs and are subject to availability.

5.2. Requests for amendments must be submitted in writing. An administration fee of £50 may apply per change.

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6. Missed Travel or No-Shows

6.1. Failure to attend your booked travel on the specified dates without prior notice is considered a 'no-show' and will result in the loss of the entire holiday cost.

6.2. No-shows are not eligible for refund or rebooking.

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7. Travel Insurance

7.1. We strongly advise all travellers to purchase comprehensive travel insurance, including cancellation cover, from the time of booking.

7.2. It is your responsibility to ensure your insurance policy covers all relevant scenarios that may lead to cancellation or delay.

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8. Your Responsibilities

8.1. You must notify Arrival Avenue of any circumstances that may affect your booking, such as visa issues, passport problems, or health concerns, as early as possible.

8.2. Failure to disclose relevant information may result in the forfeiture of your booking rights and refund eligibility.

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9. Dispute Resolution

9.1. If you are dissatisfied with the outcome of your cancellation or refund, you may submit a formal complaint to sales@arrivalavenue.com.

9.2. We aim to resolve all disputes fairly and in accordance with the terms outlined herein.
 

This policy is subject to change without notice. Please refer to the latest version available on our website or request a copy prior to booking.​